Boston, MA and Guildford, UK September 30, 2019 -- Semafone(R), a provider of data security and multi-channel compliance solutions for call and contact centres, announced that it has added a range of new features to its telephone payments solution – Cardprotect Voice+.
"Semafone is continually evolving and setting the standard for best practices in payment security," said Gary E. Barnett, Chief Executive Officer, Semafone. "With the latest release of our flagship platform, Cardprotect Voice+, we are helping organisations keep PCI DSS compliance and user experience top of mind. This new version significantly improves the way contact centres can securely serve every customer, without adversely impacting agent call handling times, and delivers accessibility and inclusivity without compromise."
"Existing customers are already realising the benefits of being fully protected by our award-winning solution," said Gary E. Barnett. "The upgrades in Cardprotect Voice+ not only enable customers to now deploy swiftly, but they come at a time when organisations across all industries face increasingly complex business and data security challenges. Companies must make data security, compliance and the delivery of a frictionless customer experience a key priority, and we’re here to empower them to do so."
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
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Published: Tuesday, October 1, 2019
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