News : Semafone Announces Hosted Solution & Managed CPE Services for North American Contact Centers
Semafone, a provider of data security and compliance solutions for contact centers, announces two product updates for North American customers: a hosted version of its flagship Cardprotect secure payment software and a suite of Managed Customer-Premises Equipment (CPE) Services.
"As with our U.K. hosted solution, this new delivery option will give our North American customers a quicker path to descoping their contact centers for the PCI DSS, while preventing fraud and protecting organizations from the detrimental effects of a data breach," said Tim Critchley, Semafone CEO. "By completely removing payment card data and offloading the infrastructure and network architecture onto Semafone, the total cost of ownership will be significantly reduced, and contact centers can focus on conducting their core business. Companies can easily scale the solution as they grow, providing their customers with a seamless, uninterrupted customer experience."
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"Complying with the PCI DSS is extremely complicated, costly and time-consuming for contact centers," Critchley added. "While Cardprotect ensures a company’s entire infrastructure downstream of the solution is out of scope, we wanted to offer additional ways to reduce the complexity of securing and maintaining PCI controls upstream of our software."
Critchley concluded, "Data security and compliance are more important than ever, especially in contact centers who hold large volumes of PII, a known target for hackers. With more flexible deployment options and our new managed services, contact centers can implement Cardprotect according to their specific business requirements, thus protecting their data, their customers and their company’s reputation."
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Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Thursday, February 15, 2018
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