News : Semafone Appoints Global Sales Director
Guildford, Surrey, UK, June 30, 2015 -- Semafone, a provider of secure payment technology for call centres, has appointed Iain Regan as Global Sales Director.
Iain, who joins Semafone from Firstsource, has 20 years' experience in managing sales operations for major outsourcing and consulting businesses. His expertise in the call centre sector spans Europe, North America and Australia - all key markets for Semafone.
"Iain's appointment marks another milestone in Semafone's development," commented Tim Critchley, CEO of Semafone. "We have taken our time to find someone of the right calibre to fill this role, and Iain has the combination of leadership talent, commercial expertise and global call centre experience that we need. I am genuinely excited that he has agreed to take up the challenge and am sure that he will help us achieve the next level of growth."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
More Editorial From Semafone
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Wednesday, July 1, 2015