News : Semafone Appoints New CFO
Semafone, a provider of data security and compliance solutions for contact centers, has appointed John Donaldson to the role of Chief Finance Officer (CFO), as the company prepares to build on its record growth in 2016.
Donaldson brings extensive finance and commercial experience in the international telecommunications, technology and software sectors, most recently serving as CFO at Nowtel Group.
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"It’s an incredibly exciting time to be taking the finance helm at Semafone," John Donaldson, Semafone CFO, said. "The company is going from strength to strength not just here in the U.K., but also in North America and Australia. It’s rewarding to join such a highly experienced team and to add my own knowledge of growing international companies to Semafone’s already solid business successes."
Semafone CEO Tim Critchley said, "We had an extremely successful year in 2016, realising a 65 percent increase in revenue and growing our roster of blue-chip Fortune 500 and FTSE 100 clients. I’m confident that John’s appointment will help continue this momentum and keep us on target to meet our ambitious growth goals.
He brings with him an impressive track record of driving business growth, and has the technology and software expertise to back up his commercial skills, notably with ‘hosting services’ and the associated SaaS/recurring revenue business models which is becoming increasingly important for Semafone as we add more hosted platforms. We’re thrilled to have John join the Semafone team."
Today's Tip of the Day - Setting Up A New Call Center
More Editorial From Semafone
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Friday, September 15, 2017