News : Semafone Achieves PA-DSS, PCI Level 1 Certification
Surrey, 27th May 2014 -- Semafone(R) has achieved the highest level of PCI (Payment Card Industry) certification, achieving the PCI DSS Level 1 accredited Service Provider status, confirming that its solutions are in line with the Payment Card Industry Data Security Standards (PCI DSS) for "Level 1" merchants.
The certification was awarded by Qualified Security Assessor Foregenix for the hosted version of Semafone’s secure payment technology, which is available through a partnership with voice and data communications specialist, Gamma. Semafone also holds PA-DSS certification for its solution. This new level of certification has been underscored by Semafone’s approval by Visa Europe as a Level 1 Visa merchant agent, providing further confirmation of the company’s high levels of data security and business processes.
Level 1 certification for technology vendors involves a lengthy audit process, ensuring that not only Semafone’s technology, but also the company’s internal processes, are up to the required PCI standard. These processes include the detection and appropriate reaction to security incidents as well as their prevention.
Today's Tip of the Day - Expect Shrinkage
More Editorial From Semafone
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Thursday, May 29, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...