#contactcenterworld, @Semafone
Boston, MA and Guildford, UK May 14, 2020 -- Semafone(R), a provider of data security and multi-channel compliance solutions for call and contact centers, introduced Rainier(R) – a new, turnkey, fully managed hybrid cloud solution for secure omnichannel payments. Rainier is a plug-and-play hardware appliance that is supplied, fully installed and managed by Semafone. Rainier enables organizations of all sizes to become compliant with the Payment Card Industry Data Security Standard (PCI DSS) in any environment where payments are accepted.
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Any organization that accepts payments, regardless of the industry they operate in, must comply with PCI DSS standards. However, doing so can be complex, and many organizations may not have the time, staff or resources to dedicate to the effort properly. Adopting a cloud-based payment solution can help reduce costs and ease integration efforts, but many organizations prefer to keep their telephony systems on-premises to maintain voice quality and control while speaking with customers via the phone.
"Organizations of all sizes struggle with the cost and complexity of meeting and maintaining PCI DSS compliance in the cloud and on-premises," said Gary E. Barnett, CEO, Semafone. "Rainier solves this challenge by enabling organizations to quickly make their hybrid environments PCI DSS compliant overnight, using a managed appliance that communicates with the Semafone Cloud. With Rainier, sensitive payment data is fully protected, while at the same time, organizations can significantly reduce their operating costs."
About Semafone:
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system.
By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Friday, May 15, 2020
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