News : Semafone Helps Customers Meet TLS Compliance Deadlines
#contactcenterworld, @Semafone, @realwire
Guildford, UK 6 April 2016 -- Semafone(R), which provides secure payment software for contact centres, has updated its solution, issuing Semafone Version 3.2 to fast-track customer migration from vulnerable TLS (Transport Layer Security) encryption protocols.
The most recent version of the PCI Data Security Standard (PCI DSS v3.1) states that organisations processing payments must migrate to TLS 1.1 encryption or higher. Whilst the original migration deadline of June 2016 has been moved back to June 2018, Semafone will be transitioning customers to the newest platform ahead of this date to accelerate more effective security.
Some Payment Service Providers (PSPs) have stated that they will cease acceptance of SSL and early TLS transactions prior to June 2016. In these cases, Semafone is proactively working with affected clients to meet these deadlines.
"The vulnerable nature of SSL and TLS 1.0 protocols, particularly within PSP integrations, has been well documented and puts secure payments at risk," said Tim Critchley, CEO, Semafone. "While the official deadline is still some time away, we believe it is in the best interest of our customers to make the transition now, not only for the sake of compliance, but also in the interest of security.
SSL (Secure Sockets Layer) and early TLS no longer meet minimum security standards due to known security vulnerabilities in the protocol for which there are no known fixes. To enable customers to move off these insecure encryption models rapidly, Semafone engineers have created the newest version of its product. Semafone will transition all customers to more secure encryption and transmission protocols by June 2016.
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Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
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Published: Friday, April 8, 2016
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