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News : Semafone Integrates with InstaMed to Deliver Secure Telephone Payment Solution

#contactcenterworld, @Semafone

Boston and Guildford, UK and Orlando, FL, USA, Feb. 13, 2019 -- Semafone, a provider of data security and compliance solutions for call and contact centers, announced at HIMSS 2019, a partnership with InstaMed. InstaMed will leverage Semafone's patented payment method which uses dual-tone multi-frequency (DTMF) masking to deliver a fully secure telephone payments solution for the healthcare market -- InstaMed VoIP Protection. The solution will give providers and payers a way to create a secure and consumer-centric payment experience while payments are made over the phone -- all while significantly reducing Payment Card Industry Data Security Standard (PCI DSS) scope and costs.

"Consumers are demanding a better healthcare payments experience. Healthcare organizations have to deliver security and convenience to patients and members," said Chris Seib, Co-Founder and Chief Technology Officer of InstaMed. "InstaMed VoIP Protection allows organizations to give consumers the option to make healthcare payments over the phone similar to experiences they have paying other household bills. The dramatic reduction in costs and PCI DSS scope combined with the superior consumer experience assure the C-suite that they are meeting the needs of their entire organization."

Using Semafone's DTMF masking technology, patients and customers can simply enter their credit card number into their telephone keypad instead of having to read their credit card number aloud to the agent on the other end. During this process, the incoming data is intercepted, and the agent is presented with masked (flat tone) digits. Once the customer has input their numbers and the system has verified that the information is correct, it can then seamlessly pass the transaction data through to the payment service provider (PSP) for processing, by-passing the agent and their desktop environment. Throughout a transaction, sensitive data neither enters the contact center nor is stored or recorded anywhere. Semafone shields the entire payment environment from sensitive card data and takes it out of scope for PCI DSS.

"InstaMed's integration with Semafone shows how InstaMed is placing the highest priority on payment data security, privacy and regulatory compliance. With Semafone's patented payment method using dual-tone multi-frequency (DTMF) masking technology, InstaMed's vast network of healthcare providers and payers and their consumers will get an unmatched level of security and privacy every time a payment is taken over the phone," said Iain Regan, Chief Commercial Officer, Semafone. "We are proud to help protect organizations across the globe from the rising threat and hefty costs associated with a data breach, while keeping them compliant with stringent PCI DSS regulations."

#contactcenterworld, @Semafone

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Semafone:
Company LogoSemafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Thursday, February 14, 2019

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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