Boston, MA, USA & Guildford, England, July, 2021 -- Semafone(R), a provider of data security and compliance solutions for call and contact centers, announced the launch of Semafone SecureWeb+™ which enables outsourced contact centers, in-house customer support, and merchants to make payments on behalf of others via third-party websites. With the addition of Semafone SecureWeb+ customer service professionals are able to take secure, simplified Payment Card Industry Data Security Standard (PCI DSS) compliant transactions across different web applications.
"Today, customers expect a modern, frictionless experience and don’t want to be passed around from agent to agent across different channels," said Gary E. Barnett, Chief Executive Officer, Semafone. "With the integration of Semafone SecureWeb+, OSP and BPO contact center agents will regain control over the payment applications being used and eliminate the challenges of toggling between tools and calls to complete payments for customers. Semafone SecureWeb+ empowers third-party merchants to seamlessly and confidently make PCI DSS compliant payments on behalf of their customers."
Posted by Veronica Silva Cusi, news correspondent
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Tuesday, July 20, 2021
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