News : Semafone Receives Payment Card Industry Data Security Standard (PCI DSS) Certification
Semafone, a provider of compliance and data security solutions for contact centers, has achieved compliance with the latest Payment Card Industry Data Security Standard, PCI DSS V3.2. The certification was awarded on Aug. 16, 2017, five months before the mandatory deadline in January 2018.
CEO Tim Critchley said, "It’s about practicing what you preach. Our customers are under a significant burden to prove they are compliant with PCI DSS, and part of this is being able to demonstrate that their service providers are also adhering to the requirements.
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"Our own security team has gone above and beyond to achieve the certification earlier than the 2018 deadline, and in many cases, have exceeded the assessment criteria. Customers can see that our actions are consistent with our words, and that we are dedicated to providing them with rigorous data security. We’re building trust through compliance."
Bryan Scaife, managing consultant at NCC Group, the organization responsible for granting the certification, said, "NCC Group is pleased to confirm that Semafone has successfully completed its PCI DSS assessment as a Level 1 Service Provider, for the 4th year running. This important assessment was undertaken to certify the company's secure voice transaction solution for contact centers and merchants that accept cardholder not present payments via telephony using its Hosted, Customer Premises Equipment (CPE) & Platform based solution."
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Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Friday, October 6, 2017
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