#contactcenterworld, @Semafone

Boston, Oct. 16, 2018 -- Semafone(R), a provider of data security and compliance solutions for contact centers, announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base.

"Opening our third office location is a testament to Semafone’s growth into a truly global organization," said Tim Critchley, Semafone CEO. "Our new Canberra office gives us the opportunity to provide around-the-clock customer service and support and to make critical updates to clients’ systems without any business disruption or inconvenience."

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With Australia’s growing focus on data security standards – given the recent enactment of its Notifiable Data Breaches (NDB) Scheme – Semafone is making its footprint in this region at an opportune time.

The Canberra office’s primary focus will be on customer support, but the office’s close proximity to partner SecureCo, a key player in Australia’s secure payments market, will provide additional in-region expertise and partner support.

"Semafone’s new Australian office will not only help strengthen our partnership, but will also ensure our customers receive the best possible in-region support and expertise," said Peter McCormick, COO, SecureCo. "We look forward to our continued partnership with Semafone as we work together to simplify PCI DSS compliance, keep data secure and uphold brand reputations."

#contactcenterworld, @Semafone