Boston, Oct. 16, 2018 -- Semafone(R), a provider of data security and compliance solutions for contact centers, announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base.
"Opening our third office location is a testament to Semafone’s growth into a truly global organization," said Tim Critchley, Semafone CEO. "Our new Canberra office gives us the opportunity to provide around-the-clock customer service and support and to make critical updates to clients’ systems without any business disruption or inconvenience."
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With Australia’s growing focus on data security standards – given the recent enactment of its Notifiable Data Breaches (NDB) Scheme – Semafone is making its footprint in this region at an opportune time.
The Canberra office’s primary focus will be on customer support, but the office’s close proximity to partner SecureCo, a key player in Australia’s secure payments market, will provide additional in-region expertise and partner support.
"Semafone’s new Australian office will not only help strengthen our partnership, but will also ensure our customers receive the best possible in-region support and expertise," said Peter McCormick, COO, SecureCo. "We look forward to our continued partnership with Semafone as we work together to simplify PCI DSS compliance, keep data secure and uphold brand reputations."
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Wednesday, October 17, 2018
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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