News : Semafone partners with AsiaPay
Guildford, England, March 23, 2015 -- AsiaPay, the electronic payment service and solution provider in Asia-Pacific, is pleased to announce that Semafone(R), the international provider of secure payment technology for call centres, has signed a two way partnership with AsiaPay. As Semafone continues to expand its presence in Asia, the solution will provide existing and new AsiaPay customers with a secure way to make payments over the telephone throughout the region.
AsiaPay’s Payment Gateway is a multi-channel, multi-currency, multi-lingual, customisable and expandable payment gateway solution.
The partnership between AsiaPay and Semafone will benefit the customers of both companies. Semafone will be able to offer AsiaPay’s well respected PayGate product to its new customers in the region, while AsiaPay can recommend Semafone’s secure payment solution to merchants who accept credit or debit card payments over the phone.
Tim Critchley, CEO of Semafone, stated, "We are looking forward to working with AsiaPay to provide a comprehensive offering for contact centres in the Asian market. AsiaPay’s e-commerce expertise is complemented by our own experience in secure telephone payments. This is a great opportunity for the two companies to join forces and offer customers in the region a secure multi-channel payment solution."
Today's Tip of the Day - 5 Ways To Demotivate Staff
AsiaPay is an online payment service and solutions provider in Asia that provides electronic payment gateway solutions and services.
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Wednesday, March 25, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...