News : Semafone Signs Global Agreement With BT
#contactcenterworld, @Semafone, @BT
Surrey, UK, 21st January 2015 -- Semafone(R) announces it has signed a contract with BT, a provider of communications services and solutions. Under the terms of the initial seven-year agreement, BT will integrate Semafone technology into its own contact centre and voice platforms to provide customers with a secure means of accepting card payments by telephone. The solution will be hosted by BT, thereby significantly reducing the Payment Card Industry (PCI) controls at the customers’ premises.
The Semafone solution will form an integral part of BT Secure Contact, allowing contact centre agents to continue a voice conversation with their customers while the payment is taken securely, in full compliance with PCI regulations. Customers simply key in card details into their telephone handsets and these are then transmitted directly to the bank. The tones of the keypad are masked, preventing the agent from identifying any numbers by their sound.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Paul Farmiloe, Managing Director, BT Payment Solutions, said "Secure payments and transaction processing are top of mind among global executives and their IT departments. They make business sense and are also mandated by the regulatory framework. We are particularly proud of the fact that our proposition, incorporating this new BT managed service, based on the solution from Semafone, does not require investment in hardware for our customers; the service is fully integrated into BT’s platform and is available from the cloud anywhere in the world. We believe this new service adds great value to BT’s voice and call centre solutions."
#contactcenterworld, @Semafone, @BT
Today's Tip of the Day - Don’t Let Policy Destroy Service
More Editorial From Semafone
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Thursday, January 22, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
|BPO PLUS WLL|
BPO+, a collaborated entity of two distinctly varied professional corporations, is a provider of World-class Contact Center and BPO services, Telecom System Integration and IT services from the Gulf C...