News : Semafone Signs Global Agreement With BT
#contactcenterworld, @Semafone, @BT
Surrey, UK, 21st January 2015 -- Semafone(R) announces it has signed a contract with BT, a provider of communications services and solutions. Under the terms of the initial seven-year agreement, BT will integrate Semafone technology into its own contact centre and voice platforms to provide customers with a secure means of accepting card payments by telephone. The solution will be hosted by BT, thereby significantly reducing the Payment Card Industry (PCI) controls at the customers’ premises.
The Semafone solution will form an integral part of BT Secure Contact, allowing contact centre agents to continue a voice conversation with their customers while the payment is taken securely, in full compliance with PCI regulations. Customers simply key in card details into their telephone handsets and these are then transmitted directly to the bank. The tones of the keypad are masked, preventing the agent from identifying any numbers by their sound.
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Paul Farmiloe, Managing Director, BT Payment Solutions, said "Secure payments and transaction processing are top of mind among global executives and their IT departments. They make business sense and are also mandated by the regulatory framework. We are particularly proud of the fact that our proposition, incorporating this new BT managed service, based on the solution from Semafone, does not require investment in hardware for our customers; the service is fully integrated into BT’s platform and is available from the cloud anywhere in the world. We believe this new service adds great value to BT’s voice and call centre solutions."
#contactcenterworld, @Semafone, @BT
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Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Thursday, January 22, 2015
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