News : Semafone Wins Best Call Center Solution in the 2017 CNP Awards
Boston and Guilford, U.K. May, 2017 -- Semafone, a provider of secure payment software for contact centers, announced it has been named Best Call Center Solution in the 2017 CNP Awards. For the third consecutive year, Semafone has been recognized by the CNP Awards judges and the readers of CardNotPresent.com for its software solution that enables contact centers to securely take payments over the phone, ease compliance with the Payment Card Industry Data Security Standards (PCI DSS) and simplify complex CNP transactions.
"Winning this award further reinforces Semafone’s position as the undisputed, leading solution on the market for securing payments over the phone," said Tim Critchley, CEO, Semafone. "Businesses from around the globe, spanning many different industries have turned to Semafone to help them not only reduce the risk of having their call centers fall victim to a data breach, but also to minimize the cost and complexity associated with maintaining PCI DSS compliance in CNP environments. We’re proud that our solution is being heralded by both industry experts and our customers for the benefits they provide."
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Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Tuesday, May 30, 2017
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