News : Senate Approves Telemarketing Law
Rome, Italy, Dec 2017 -- A Senate committee approved a bill aimed at combatting aggressive telemarketing.
The measure had already been approved by the Lower House and, as a result, is now law.
It makes it obligatory for it to be possible for people to see that an incoming call is from a call centre.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benchmark Versus Best Agents
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Thursday, December 28, 2017
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