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News : Senegalese Mobile Operator Hayo Telecom Selects Telesmart.io to Accelerate How it Delivers Global Numbers to Customers

#contactcenterworld

London, UK, May, 2022 -- Telesmart.io, a provider in global number and messaging services, has been chosen by Hayo Telecom, a Senegalese mobile network operator, for its fully API-enabled number and messaging platform. The platform automates the full supply chain for the MNO, including sign-up, interconnect, on-line provisioning, functionality, visibility and reporting.

The partnership is Telesmart.io’s first deal focused on the region and will enable Hayo Telecom to serve its customers in Africa with increased efficiency and capabilities. As a Telesmart.io partner, Hayo Telecom receives Dynamic Partner Status, enabling it to access number inventory in real-time, rather than holding excess number inventory which is more costly.

"Traditionally, inventory management is an expensive and time-intensive process for MNOs and unfortunately, the supply chain has not experienced digital transformation like other areas of the industry. Our platform resolves this manual process for Hayo Telecom so it can manage its extensive numbering network effectively," said Neil Kitcher, CEO and Co-Founder at Telesmart.io. "We are constantly looking for new ways to deliver efficiencies, so breaking ground in Africa is a huge achievement for Telesmart.io. We will continue to serve operators in the region like Hayo Telecom with pride."

"Our telecoms customers trust us to deliver mobile services with wide coverage across the region. We needed a solution that matched our ambition and found that in Telesmart.io," said Feraz Ahmed, CEO at Hayo Telecom. "Our services are crucial in delivering efficient transport, transmission and triple play, including voice, video and data services. We’re looking forward to continuing our efforts in bringing technology and networking to underprivileged rural areas in Africa, as well as more urbanised areas, with Telesmart.io by our side."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telesmart.io

About Telesmart.io:
Company LogoTelesmart.io provides global number and messaging services that enable partners to rapidly grow new revenue streams, expand their product portfolios and serve more of their customers’ needs. Its self-service portal makes procuring and managing global numbers and messaging services simple, with a friction-free user experience to accelerate monetisation and serve growing user demand for communication services.
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2023 Buyers Guide
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Knowledge Management

 
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Contact Center Innovation Channel and Digital Transformation Enabler
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eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
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Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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