Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Senior Citizens National Helpline

#contactcenterworld

Jammu, India, Sept, 2021 -- Lieutenant Governor Manoj Sinha launched the senior citizens national helpline "Elderline-14567" in Jammu and Kashmir and said it will serve as a vital support system to comfort the distressed elderly through a dedicated decentralised call center.

He said the administration is moving towards 100 percent saturation of all 55 public welfare schemes of the central government to reach each and every needy in the UT.

On the occasion, the Lt Governor also distributed motorised tricycles, prosthetic and other aids worth ? 3.25 crore to divyangs (disabled persons) from across the union territory.

"Elderline will serve as a vital support system to comfort the distressed elderly through a dedicated decentralised call center, extending emotional care and support, health services, and other aids to needy senior citizens. This toll-free helpline will fill a crucial gap in the institutionalised eldercare ecosystem in UT," Mr Sinha said.

During the launch, it was also informed that the J-K maintenance and welfare for parents and senior citizens rules 2021 have been prepared and will be notified in a few days, an official statement said.

"The social welfare department shall be holding panchayat level assessment camps to identify all those in need of any kind of prosthetic aid and the J&K government shall ensure that all eligible persons are provided with requisite prosthetic and other aids within this year," Mr Sinha said.

He said about nine lakh people have received funds under different pension schemes. Another, 2,72,000 people have been added to pension schemes, and for the first time in the history of UT, pensions have been provided to transgenders, he added.

The LG said that in wake of the COVID-19 pandemic, Saksham scheme has been started by the UT administration to provide financial help to the families who have suffered due to coronavirus.

"Under this, the families who have lost their breadwinners will be given a monthly pension of ? 1,000 and special scholarship has been arranged for the children who have become orphaned due to Covid, besides extending benefits of other social welfare schemes to them," the Lt Governor said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ndtv.com/india-news


Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Monday, September 20, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =