All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Sensing Growth, Teleperformance May Up Headcount to 150K
#contactcenterworld, @Teleperformance
Bengaluru, India, Nov 4, 2019 -- Teleperformance could double its India headcount to 150,000 in the next few years, as the company bets on the country both as a delivery location and as a market, the France-based call centre company’s CEO Daniel Julien and India and Middle East head Bhupender Singh said in an interview.
The business process outsourcing company bought India’s Intelenet last year to grow its digital business and offerings. "We don’t have a target, but the market is growing and we could potentially double the headcount in the next few years," Singh said.
Teleperformance is also looking at smaller cities in India to expand operations, he added.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"We did not have enough scale in India before the acquisition and Intelenet also gave a boost to our digital offerings," said Julien, who founded Teleperformance over 40 years ago.
The contact centre market was seeing consolidation, but Teleperfomance would not buy simply for scale, Julien said.
"There is no point in buying companies that do what we do, but less well. We do not have time to fix problems in other companies. We will buy for capabilities or to get new business lines," he said.
Prior to its Intelenet acquisition, Teleperformance had bought the US and Philippines business of BPO company Aegis.
While there were concerns about technology disrupting contact centre companies, in reality, technology had created significantly new business opportunities — such as content moderation for social media — while automating some tasks had left agents free to focus on the customer, Julien said.
#contactcenterworld, @Teleperformance
Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com
Related Editorial
- Frost & Sullivan Recognizes Teleperformance in Colombia
- Teleperformance Wins Renewal of Major Banking Contract
- Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year
- Frost & Sullivan Recognizes Teleperformance
- Nearly 600 Job Cuts are Planned in Dallas
- Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award
More Editorial From Teleperformance
- Teleperformance Positioned as a Champion to Support Clients in Australia by Frost & Sullivan
- Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year
- Frost & Sullivan Recognizes Teleperformance
- Teleperformance Looks to Hire Up to 1,600 El Paso Contact Center Employees
- Teleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner
- Borderplex Alliance: 1100+ Jobs Headed to El Paso
About Teleperformance:
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Tuesday, November 5, 2019
2020 Buyers Guide Inbound Call Handling Services
| 2.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
Upcoming Events
Submit Event
100's of best practice tips and ideas from contact center professionals Read More...
 | 2 |
 1192 | Share |