News : Sentiment Announces Collaboration with IP Integration
Farnborough, England, Nov 17, 2015 -- Sentiment, a provider of social customer service tools, announced a partnership with IP Integration to transform social interactions in the contact centre. With social something that brands simply cannot ignore, the two companies will pool their expertise to provide a complete engagement solution that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience.
"This integrated solution is being developed directly in response to feedback received from customers across a range of sectors. They require a seamless, end-to-end solution that can manage social data, help reduce response times and provide performance monitoring and reporting. Integrating our technology with IP Integration ensures we can offer customers the best solution for their needs," said Leon Chaddock, CEO at Sentiment.
Neil Boxer, CTO at IP Integration, added, "At IP Integration, we're all about ensuring customers get the best possible service from the companies they work with. Social plays a critical role in today's communications environment and this partnership will enable us to deliver a solution that will streamline social into our client's core contact centre environments and enable them to be ahead of the game with both responding to and monitoring what's being said about them."
Posted by Veronica Silva Cusi, news correspondent
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Sentiment is a social customer service platform.
About IP Integration:
IP Integration provides contact centre solutions and applications to UK organisations from the financial services, retail, healthcare, charity and local government sectors.
Published: Monday, November 23, 2015