News : Serco Awarded IDIQ Contract to Support the Pension Benefit Guaranty Corporation
Herndon, VA, USA, March, 2019 -- Serco Inc., a provider of professional, technology, and management services, announced that the Company has been awarded a new single award indefinite delivery, indefinite quantity (IDIQ) contract to provide field office support services to the Pension Benefit Guaranty Corporation (PBGC).
Serco will support PBGC Field Offices with benefit administration, document management, records management, administrative support, document intake, database building support, data analytics, and process automation. Additionally, Serco will provide customer support such as operating PBGC's contact center and locating participants in pension plans. The Company expects to hire 200 employees to support this new program.
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The Pension Benefit Guaranty Corporation (PBGC) is a federal agency that protects the retirement incomes of American workers in private-sector defined benefit pension plans. The agency operates two separate insurance programs — one covering pension plans sponsored by single-employers and another covering multiemployer pension plans, which are created through an agreement between two or more employers and a union.
"We are extremely pleased to have won a new contract with a new customer, PBGC, in our Citizen Services market sector," said Dave Dacquino, Serco's Chairman and CEO. This award leverages our expertise and past performance in case management and process automation for the Federal Retirement Thrift Investment Board and Centers for Medicare and Medicaid Services."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Serco
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
Published: Tuesday, March 12, 2019
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