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News : Serco Call Centre Jobs Axed
Oct 18, 2013 -- The operator of a call centre in Bendigo says it remains committed to the office, despite shedding more than 70 jobs.
Nine permanent positions and 64 casual jobs are being cut at the Serco call centre in Bendigo.
The changes are being made because a contract with the energy retailer, Origin, has finished.
Staff were told of the decision, and the company says all of those affected are being offered help to find new jobs.
Serco says it will continue to work hard to create opportunities in the region and grow the business.
Job numbers at the call centre have fluctuated in recent years.
Posted by Veronica Silva Cusi, news correspondent
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Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
Published: Monday, October 21, 2013