News : Serco Confirms Contract Award with National Careers Service
London, UK, Feb 16, 2015 -- Serco, the international service company, has secured a new three-year contract for delivering contact centre services for the National Careers Service.
The new centre will be accessible seven days a week and 14 hours a day on the telephone and online, to provide a careers information and support service for adults in England as well as additional comprehensive advice and guidance for young people.
Sponsored by the Department for Business, Innovation and Skills and managed by the Skills Funding Agency is in place for an initial three-year term with the option to extend for a further two years.
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The contract will see careers advisers engaging with customers across a wide range of channels, from telephone, web chat, email and SMS to message boards and social media platforms. The call centre will also be the first point of call for adults seeking face-to-face advice in their local community. There will also be a strong focus on developing new partnerships with other external organisations and maximising brokerage with schools, employers and local service providers.
Posted by Veronica Silva Cusi, news correspondent
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Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
Published: Friday, February 20, 2015
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