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News : Staff at We Fight Any Claim Celebrate
Cwmbran, Wales, Dec 7, 2015 -- Staff and management at We Fight Any Claim, the Cwmbran-based call centre, are celebrating after being awarded the highest level of award under the Investors in People standard, as they were deemed to be Gold standard.
Torfaen MP Nick Thomas-Symonds officially unveiled the company’s IIP award during a visit to the offices.
We Fight Any Claim, which employs more than 650 people at its headquarters in Llantarnam, was assessed and awarded the standard in August by the IIP team working on behalf of the Welsh Government.
The IIP assessor noted: "The organisation has a very warm and welcoming feel and many staff talked about this during interviews. It certainly is an organisation, which uplifts morale and where all people feel truly valued for their contributions to organisational success. The assessor was very impressed by the positive attitude displayed by everyone interviewed and their firm commitment to the work of WFAC. Senior managers, in turn, are fully committed to creating a positive climate, for everyone involved, to work, learn and develop in."
Managing director of We Fight Any Claim, Simon Chorlton, said: "We have spent a great deal of time and effort, and made financial investment, in creating the best environment we can for our most valuable asset here at We Fight Any Claim, our people.
"Over the last 18 months we have put in place a number of initiatives and structures to ensure that we treat our people well, and that we are seen as an attractive place to work. This is important to us as a business, as motivated and happy staff make our jobs as management easier and it also means we are providing a better service to our customers.
"To have our work recognised officially, by the Investors in People team at the Welsh Government is hugely pleasing to me and to achieve the highest standard, to be awarded Gold, is absolutely wonderful. It is down to the hard work of my senior management team, and, the commitment and dedication of the entire workforce, and this award is the icing on the cake of what we have been trying to achieve in the last year and a half.
"We won’t rest on our laurels, we will continue to innovate, and develop our offering to staff and customers, and we will move forward as a business to maintain these high standards that we have achieved."
Posted by Veronica Silva Cusi, news correspondent
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About We Fight Any Claim:
We Fight Any Claim is a claims management company that specialises in claiming compensation for mis-sold Payment Protection Insurance for those who were mis-sold the policy.
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
Published: Tuesday, December 8, 2015