News : Serco Staff Abused Over Hospital Woes
Murdoch, WA, Australia, Oct 22, 2015 -- Staff employed by private contractor Serco have been abused in the street and physically confronted over the company’s involvement in the running of Fiona Stanley Hospital.
Serco’s Asia-Pacific chief Mark Irwin used a rare public appearance at a Parliamentary inquiry hearing yesterday to lash out at what he claimed was a campaign of misrepresentation against the group.
The British-based company has come under fire in the past year following problems with the flagship hospital’s call centre and botched sterilisations of operating equipment.
It led to the State dramatically stripping Serco of the sterilisation contract April.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Mr Irwin yesterday rejected much of the criticism, saying that after initial teething "difficulties" with the call centre it had largely been running at or near benchmarks.
He also took a swipe at suggestions Serco’s contract to provide services at FSH was somehow secretive, saying it was "subject to more accountability measures than any other hospital".
However, Mr Irwin was most strident in his criticism of how "inaccurate" information had affected Serco staff, who had been harassed on the street and in trains and physically intimidated at the hospital.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From Serco
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
About Fiona Stanley Hospital:
Fiona Stanley Hospital is a state government hospital and teaching facility in Murdoch, Western Australia. Completed in December 2013, the hospital is the largest building project ever undertaken for the Government of Western Australia.
Published: Thursday, October 22, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...