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News : Serco's BPO Business Opens a New Center in the U.S.
New York, March 10, 2014 -- Serco, the international service company, announces that we have been selected by SIRVA, a logistics and relocation services companies, as one of its global strategic partners and suppliers. Serco has been awarded a managed services contract by SIRVA to provide lead generation, customer service and query resolution and safety and driver support services. Service will be delivered from Fort Wayne, Indiana.
This marks an expansion for Serco's global Business Process Outsourcing (BPO) division into the logistics arena in the United States. With this award, Serco will be establishing its customer contact center in the existing SIRVA facility in Fort Wayne, Indiana in order to support SIRVA's moving services business and other Americas clients. We will also be establishing a new Customer Experience & Innovation Center in Fort Wayne, where we can demonstrate Serco's global capabilities to new prospects and existing clients for leading edge technologies.
"Global companies can locate anywhere, and it speaks as a testament to Indiana that so many of them choose to operate here," said Victor Smith, Indiana Secretary of Commerce. "We are excited to welcome Serco to Indiana, where our low-tax business environment and diligent Hoosier workforce will serve them well as they look to grow and help other companies thrive."
SIRVA is confident that Serco can provide enhancements to their operations. Effective March 9, Serco will work with SIRVA to transition all selected SIRVA employees located in Fort Wayne to Serco employees. With joining a global business, these new Serco employees will have the opportunity to expand their roles, grow their careers and diversify into different fields.
Serco Global Services Chief Executive in the Americas, Steve Sieke said: "We are delighted to welcome the employees of SIRVA to Serco. In the U.S., Serco is a leading supplier to the U.S. federal services market and many commercial clients with more than 10,000 employees in the Americas alone. With the addition of SIRVA and their logistics specialty, we now have a stronger platform from which we will be able to offer our customers more integrated end-to-end solutions. SIRVA customers will also benefit from improved customer satisfaction with the implementation of our best practices as we manage more than 600 million calls and 60 million transactions annually from our global customer contact centers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Serco
Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
SIRVA, Inc., based in Oakbrook Terrace, Illinois, is a privately owned moving industry holding company which resulted from the merger of Allied Van Lines with North American Van Lines.
Published: Friday, March 14, 2014