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News : Serenova Announces Investments in New Salt Lake City Office, Relocation of Canadian Office

#contactcenterworld, @SerenovaShine

Austin, TX, USA, Aug 20, 2019 -- Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it has opened a new office in Salt Lake City, Utah, to better serve existing and future customers and partners in the region. The company also announced relocation of its long-running presence Fredericton, New Brunswick, Canada with a new office to further development and innovation of its industry-leading, cloud-based contact center solutions.

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"Serenova’s global footprint already includes more than 1,300 customers spanning 54 countries, and our expansion is critical to continuing to provide exceptional delivery and support in every region where we operate," said John Lynch, CEO of Serenova. "North America is core to Serenova’s sales and growth strategy. The investments in Salt Lake City and Fredericton prove our dedication to continual research and development to ensure our CCaaS solution suite always delivers the innovation and leading-edge processes for superior customer experiences."

Lynch continued, "Serenova has assembled a dedicated workforce committed to delivering success for our customers. We are focused on creating positive work environments for our teams and to growing the best talent to support ongoing momentum across all regions. To receive industry recognition for our efforts, and from our employees, is incredibly gratifying."

#contactcenterworld, @SerenovaShine

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Serenova:
Company LogoSerenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. Our customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Thursday, August 22, 2019

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2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

5.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 
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