News : Serenova Announces Investments in New Salt Lake City Office, Relocation of Canadian Office
Austin, TX, USA, Aug 20, 2019 -- Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it has opened a new office in Salt Lake City, Utah, to better serve existing and future customers and partners in the region. The company also announced relocation of its long-running presence Fredericton, New Brunswick, Canada with a new office to further development and innovation of its industry-leading, cloud-based contact center solutions.
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"Serenova’s global footprint already includes more than 1,300 customers spanning 54 countries, and our expansion is critical to continuing to provide exceptional delivery and support in every region where we operate," said John Lynch, CEO of Serenova. "North America is core to Serenova’s sales and growth strategy. The investments in Salt Lake City and Fredericton prove our dedication to continual research and development to ensure our CCaaS solution suite always delivers the innovation and leading-edge processes for superior customer experiences."
Lynch continued, "Serenova has assembled a dedicated workforce committed to delivering success for our customers. We are focused on creating positive work environments for our teams and to growing the best talent to support ongoing momentum across all regions. To receive industry recognition for our efforts, and from our employees, is incredibly gratifying."
Posted by Veronica Silva Cusi, news correspondent
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Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. Our customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand.
Published: Thursday, August 22, 2019
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