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News : Serenova Announces Partnership with Fuze to Deliver Unified Cloud Contact Center Solutions for Large Global Enterprises

#contactcenterworld, @fuze

Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a partnership with Fuze, a cloud-based unified communications (UCaaS) provider for the modern global enterprise. Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution that elevates the customer experience across the globe.


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"The opportunities for contact centers to become more seamless, cost-effective components of organizations’ unified communications strategies are boundless," said John Lynch, SVP of sales for Serenova. "Combining Serenova’s globally scalable cloud contact center platform with Fuze’s unified communications and contact center platform provides organizations with a tightly integrated, best-of-breed solution to deliver exceptional cross-channel customer experiences."

"Fuze’s communications and contact center platform provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance," said Tim Puccio, VP of global channel and alliances at Fuze. "Serenova is a great addition to the existing Fuze contact center solution portfolio and Fuze Ecosystem. We look forward to partnering closely with Serenova in providing the rich customer experiences that allow modern enterprises to differentiate themselves."

#contactcenterworld, @fuze


About Lifesize:
Company LogoHeadquartered in Austin, TX, Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as Frost
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About Fuze:
Company LogoFuze Digital Solutions is a privately-held and profitable company focused on providing comprehensive, affordable and easy to use software. The Fuze Suite is a completely web-based eService solution that includes a searchable knowledge base, personal finance content, email and contact management, e-alerts and targeted marketing functionality.
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Today's Tip of the Day - Research Before You Buy

Read today's tip or listen to it on podcast.

Published: Tuesday, June 9, 2020

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2021 Buyers Guide Contact Center Assessments

 
1.) 
The House of Contact Centers

LevelX4
Assess the roadmap to a higher potential for your customer contact center:

• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.

Click on the link below to start your FREE assessment!

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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