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#contactcenterworld, @SerenovaShine, @telarus
Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced a strategic partnership with Telarus, LLC., an agent of business data, voice, mobility, cybersecurity, and contact center services. As it continues to refine and expand its Channel Partner program, Serenova will expand its market reach through this critical Master Agent partner. Meanwhile, Telarus adds a new portfolio of CCaaS products – featured in Gartner’s 2018 Magic Quadrant for Contact Center as a Service, North America – to offer its prospects a well-rounded choice in the market.
"Our partners are an integral part of our go-to-market strategy and overall success. Working with a partner, the caliber of Telarus will only further our mission," said John Lynch, CEO of Serenova. "The extensive network of Telarus sales partners we have now have access to will help us build more relationships with end customers and showcase how the Serenova approach to CCaaS lets customers marry a wide range of systems, data, and processes for better customer experiences."
"As the largest Master Agent in North America, we’re committed to offering our sales partners a leading-edge portfolio that’s designed to help them capture revenue opportunities," said Patrick Oborn, VP of Partner Experience of Telarus. "Partnering with Serenova does just that. The company has proven that it is a force in the cloud contact center market, and we wanted to make sure our sub-agents had access to such an innovative product portfolio."
Today’s partnership news comes on the heels of Serenova’s recent announcement of its new SVP of Channel Sales, Brandon Knight. With Master Agent experience himself, Knight provides the strategic direction for Serenova’s channel partners around the world, focused primarily on engaging current partners such as Telarus to continue to drive the adoption of Serenova’s contact center solutions.
About Serenova:
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. Our customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand.
About Telarus:
Telarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier 
Published: Monday, June 10, 2019
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