London, UK, March, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications provider, announced it has enabled Activate Group Limited (AGL) to keep the UK’s key workers on the road by transitioning its contact centre staff to work remotely with the 8x8 cloud communications solution.
AGL’s fleet management services, which provide technology-led accident management services, help keep commercial vehicles running in the event of a breakdown. AGL’s services have never been more vital amid the current Covid-19 crisis, with many of its customers responsible for providing key services.
Having implemented 8x8 X Series in July 2019, AGL had the cloud platform and capabilities in place to implement a remote working mandate for its 200 contact centre agents. This rapid switch ensured there was minimal disruption to critical customers facing increasing pressure to deliver services to those who are vulnerable or in isolation, while keeping AGL’s staff safe and healthy.
Daniel Woods, Head of IT, AGL, said: "In the sector we operate in, it’s vital for us to respond quickly to our customers, and during these uncertain times this has never been more important. Our mission is to keep key workers on the road by continuing to run our 24/7 contact centre service, while ensuring we safeguard the health and safety of our staff. With 8x8 X Series in place, it was easy to quickly transition our entire workforce to remote working and we have still been able to provide excellent support to our customers when they need it most."
Samuel Wilson, Chief Customer Officer and Managing Director of EMEA, 8x8, Inc., said: "We’re proud to be able to help companies such as AGL move to remote working rapidly and efficiently during these critical times. It’s impressive to see their rapid response to keeping their staff safe while also keeping critical customer operations running when they have never been more needed, thanks to their forward-thinking approach to cloud communications."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Thursday, April 2, 2020
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