News : Service NSW to Receive Digital Transaction Boost
New South Wales, Australia, June 22, 2015 -- Service NSW is set to receive funding in this year's NSW state budget to increase the number of digital interactions with government.
Launched in July last year, Service NSW brought together a number of different NSW government services under the one office, including Roads and Maritime; Births, Deaths, and Marriages; and small business support.
Minister for Finance, Services and Property, Dominic Perrottet, said in a statement that a portion the allocation would go towards a project that will see Service NSW support payment methods, including PayPal, MasterPass, Visa Checkout, and eventually, when it becomes available in Australia, Apple Pay.
In April, the NSW government announced it had teamed up with Sydney-based company Azuron to commence work on moving Service NSW to a new whole-of-government payment services platform. The platform will eventually be made available as a service to all other NSW government agencies.
Perrottet said since the launch of Service NSW, service options have lifted, access to services has increased, waiting times have been cut, and customer satisfaction is at 98 percent.
"The bad old days of going to many different locations, standing in long queues or filling in multiple forms to simply renew your licence or apply for a birth certificate are over," Perrottet said.
Since the launch of Service NSW in July 2013, the service has served over 16 million customers, with the funding injection to allow for 27 new service centres on top of the existing 33.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Why Can’t You Take My Call?
More Editorial From Service NSW
About Service NSW:
Service NSW will deliver a range of NSW Government services through a 24/7 telephone service, a new website, and one-stop-shops across the state.
Published: Tuesday, June 23, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...