Denver, CO, USA, Nov 26, 2018 -- ServiceSource (NASDAQ: SREV), a global provider in outsourced inside sales, customer success and recurring revenue growth and retention solutions, announced a multi-year contract extension and expansion with Mitel (NASDAQ: MITL) (TSX:MNW), a global provider in business communications.
This agreement, which runs through 2020, broadens the scope of a nearly 10-year partnership between ServiceSource and Mitel and reflects the positive revenue and customer impact that ServiceSource has helped Mitel achieve.
"Businesses rely on their communications technology to help carve out a competitive advantage, whether they are looking to increase productivity, or deliver a better customer experience," said Todd Abbott, Executive Vice President of Global Sales & Services, at Mitel. "Our solutions enable them to do so with ease, while accommodating their current and future requirements. As Mitel partners work with customers to continue serving those needs, the consolidation of our renewal business with ServiceSource will simplify and streamline the process to better support retention and identify growth opportunities."
"In today’s digital economy, the companies that win over the long-term will be those that continually adapt and evolve their customer engagement and retention strategies," said Christopher M. Carrington, CEO of ServiceSource. "Since beginning our partnership with Mitel nearly a decade ago, we have continuously applied our expertise and knowledge to retain and expand their revenue base. We thank Mitel for their partnership and are pleased to extend our relationship as we further build on the success we have attained together."
Posted by Veronica Silva Cusi, news correspondent
ServiceSource International, Inc. (NASDAQ: SREV) is a global provide in cloud-based recurring revenue management solutions. The company helps customers drive growth and build long-standing relationships across the customer lifecycle with the industry's most comprehensive data management, analytics, automation and services capabilities. Through Renew OnDemand™, Scout® and proven services, ServiceSource delivers higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability.
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Wednesday, November 28, 2018
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