News : ServiceSource Names Christopher M. Carrington Chief Executive Officer
San Francisco, Nov 17, 2014 -- ServiceSource, a provider in recurring revenue and customer success management, announces that its Board of Directors named Christopher M. Carrington as the company’s next Chief Executive Officer, effective December 1.
"We are delighted to have added Chris and his extensive technology-enabled business services background to the team," stated Bruce Dunlevie, lead director for ServiceSource. "Chris brings a unique combination of strategy, executive leadership and sales experience that will guide ServiceSource through its next phase of growth and profitability."
Concurrent with Mr. Carrington joining the company, Ashley Johnson, previously CFO and most recently Acting CEO, will assume the role of the company’s Chief Customer Officer, overseeing the customer-facing functions for ServiceSource. Simon Biddiscombe will remain the Chief Financial Officer for the business.
"I would like to thank Ashley for leading the company through this executive transition. Ashley has been instrumental in engaging our customers and employees over the last 90 days to stabilize the business," said Dunlevie.
Mr. Carrington’s successful career spans more than 30 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Mr. Carrington served as Executive Vice President of Global Delivery for SYKES Enterprises, Inc. SYKE, a provider of customer contact management and business process outsourcing services where he led the operation. Mr. Carrington joined SYKES in August 2012 following the successful sale of Alpine Access, Inc., a cloud-based virtual contact center, where as President and CEO he grew revenues.
Previous to SYKES and Alpine Access, Mr. Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems. Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics.
Posted by Veronica Silva Cusi, news correspondent
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ServiceSource International, Inc. (NASDAQ: SREV) is a global provide in cloud-based recurring revenue management solutions. The company helps customers drive growth and build long-standing relationships across the customer lifecycle with the industry's most comprehensive data management, analytics, automation and services capabilities. Through Renew OnDemand™, Scout® and proven services, ServiceSource delivers higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability.
Published: Tuesday, November 18, 2014