News : Servicing Solutions Chooses Noble Contact Center Technology
Atlanta, GA July 17, 2018 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, announced that Servicing Solutions, a loan servicing organization specializing in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Center Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies.
"From day one, Servicing Solutions has been committed to investing in powerful technology that will support our primary objective of protecting the value of our clients’ brands, portfolios and investments," said Louis Ochoa, President and CEO, Servicing Solutions. "Our selection of Noble is yet another example of this commitment, and I’m confident that it will enhance our already world-class loan servicing platform."
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Servicing Solutions is deploying the Noble Enterprise Contact Center Solution for agents and management personnel, including applications for blended inbound and outbound communications, Noble’s agent desktop for process automation, digital recording, and interactive voice response (IVR). Additionally, Servicing Solutions is utilizing Noble Conversations Analytics for post-call speech analysis, Noble Contact AI for contact optimization modeling, and Noble Compliance Appliance for mobile calling regulatory compliance.
"We are excited to partner with Servicing Solutions to help them improve the performance of their customer service teams and to create a better experience for their customers," said Chris Hodges, SVP of Sales and Marketing, Noble Systems. "Noble offers the most feature-rich contact center solutions available, and is future-focused with consistent industry-leading advancements – such as our broad offering of agent engagement tools with process automation, analytics, and gamification."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Thursday, July 19, 2018