News : Servion Collaborates with Brandt Alliance
KUALA LUMPUR, Nov 12, 2013 -- Servion Global Solutions, provider in customer interaction management (CIM) solutions, is collaborating with Brandt International to provide a full suite of Customer Experience (CE) solutions in Malaysia and the region in a bid to improve customer service standards.
The companies will focus on key sectors in Malaysia namely financial services, healthcare, telecommunications, insurance and aviation.
Servion Vice President and Regional Head Abhijit Banerjee said this was the perfect timing for the partnership as there is a huge buoyancy in the Malaysian economy, where millions of customer interactions are taking place, but most of which are very low on customer satisfaction.
"While the consumers have become consumers 2.0 with the help of smart devices, all pervasive inexpensive mobile broadband, CE being provided by companies remains archaic, we can dramatically alter this situation by specifically providing remedial consulting solutions," he said in a statement here today.
He also said Servion will provide the design capabilities to help organisations align their customer interaction management strategy with their brand promise, while Brandt's expertise is in people strategy development supported by process re-engineering and change management intervention.
Posted by Veronica Silva Cusi, news correspondent
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Servion Global Solutions (Servion), a specialist in the Customer Interaction Management (CIM) domain, is a fast growing company with a global clientele of more than 400 customers in 41 countries and with over 1000 installations. Operating in a market that is estimated to grow to $2.6 billion by 2008 (Source: Datamonitor), Servion takes a consulting led approach to optimize customer interaction for its clients.
About Brandt International:
Brandt International is a specialist in business transformation consulting and outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.
Published: Wednesday, November 13, 2013