London, UK, June, 2020 -- Servion Global Solutions (Servion), a Contact Center and Digital Customer Experience (CX) solution provider, announced it has achieved Cisco CMSP Master Certified Partner Status in United Kingdom.
"We have been rapidly expanding our client base in United Kingdom and the Cisco CMSP Certified Partner Status strengthens our partnership with Cisco and further qualifies us to work with leading enterprises in United Kingdom," said Laurent Philonenko, CEO at Servion. "This certification further enhances our team’s expertise to deliver the most innovative contact center and collaboration solutions to our customers."
Posted by Veronica Silva Cusi, news correspondent
For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, June 16, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.