Atlanta, GA, USA, Nov. 18, 2020 -- Jacada, Inc., a provider of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally.
Businesses continue to compete on customer experience more so than on price or product. The pandemic has only exacerbated the challenges for laggards in this race, even as customer experience providers contend with newer challenges -- anxious customers, drastic changes in the supply chain and a work-from-home workforce.
"As the customer experience technology stack, particularly, in an around the contact center, gets more complex, diverse, and disparate, Jacada’s low code middleware for contact center automation comes in handy to harmonize enterprise silos and elevate the customer experience in record time and cost," mentioned Yochai Rozenblat, CEO of Jacada. "Servion’s trusted expertise in designing and delivering such contact center and customer experience transformations makes for a partnership designed for value creation," he added.
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"We are excited to partner with Jacada to extend our CX and Contact Center capabilities with their AI-powered self-service and robotic process automation technology," said Laurent Philonenko, CEO at Servion Global Solutions. "Servion’s expertise in implementing and managing technology solutions combined with Jacada’s innovative products will allow us to further enhance customer and agent experience across multiple channels, reduce operational costs, and improve overall business efficiency for customer service or sales," he added.
While Jacada and Servion have collaborated previously, the companies have now made the partnership more strategic and global to accelerate digital transformation initiatives for clients particularly interested in scaling conversational AI and robotic process automation within the customer operation. The global Servion team has gone through a formal enablement process and is ready to help clients harmonize silos and elevate their customer experience.
Posted by Veronica Silva Cusi, news correspondent
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Published: Thursday, November 19, 2020
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