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#contactcenterworld, @Servion, @Cisco
Princeton, NJ, USA, June, 2021 -- Servion Global Solutions, a contact center and customer experience (CX) solutions provider has been recognized by Cisco as one of the 5 partners globally to migrate Cisco’s on-premises contact centers platforms to Cisco’s cloud-based Webex Contact Center.
Servion, a Cisco Advanced Technology Partner since 2006, employs over 250 Cisco-certified Contact Center Sales specialists, Pre-Sales Engineers, Implementation consultants, CX Managers and has implemented hundreds of Cisco on-prem and cloud contact center solutions.
According to Laurent Philonenko, CEO of Servion, "This recognition from Cisco further acknowledges and strengthens our Customer Success vision and focus on cloud adoption, continuous improvement, and collaboration. We operate with the vision of leading the Customer Experience management space by enabling enterprises to convert their customer touchpoints into long-lasting journeys and optimize the infrastructure costs and agility of their customer interaction channels."
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Posted by Veronica Silva Cusi, news correspondent
For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, June 14, 2021
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
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Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
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SPEED & PLUS
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Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
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PROGRAMMING COMING SOON!