Princeton, NJ, USA, Oct 22, 2019 -- Servion Global Solutions (Servion), a Contact Center and Digital Customer Experience (CX) solution provider, announced it has renewed three major Cisco certifications consolidating its membership of the select group of partners able to deploy, integrate, and manage Cisco Contact Center solutions globally.
Servion latest certifications include:
Cisco Webex Contact Center Authorization that Servion leverages to offer packaged deployment of Webex Contact Center, Cisco’s cloud solution, in less than 4 weeks;
Cisco Master Collaboration Specialization that Servion harnesses to architect solutions including Cisco’s communication and collaboration applications;
Cisco Cloud and Managed Services Master Partner for Collaboration and Contact Center that Servion leverages to run contact center solutions cost-effectively.
"As enterprises look at how to transition their contact center to the cloud, we find the flexibility of deploying the different elements of a solution in the cloud, on-premises, or hosted, paramount," said Shiv Tasker, EVP Global Sales at Servion. "Our broad expertise on Cisco solutions and technologies gives us the ability to design and deliver a smooth migration."
Posted by Veronica Silva Cusi, news correspondent
For more than 20 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, October 24, 2019
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