#contactcenterworld, @Servion, @webex
Servion, a contact center and CX solutions provider has been recognized as the Webex Customer Experience Partner at the recently concluded WebexOne 2021 conference. This award emphasizes and recognizes Servion's success with selling and implementing Cisco Contact Center solutions to help customers deliver customer experience.
Servion, a certified Cisco Gold Provider Worldwide partner, is a solution provider that can sell, install, integrate, support, and deliver customer experiences on any of Cisco's collaboration and contact center platforms globally. The company leverages its global resources and accommodates local regulations. Servion also makes its contact center expertise available through its 24x7 managed services.
"Servion is proud to be recognized as the Webex Customer Experience Partner. This award substantiates our strong partnership with Cisco for over two decades, our competence and expertise in Cisco contact center and collaboration technologies," said Animesh Shrivastava, Managing Director – India & Middle East at Servion. "Our broad expertise on Cisco Contact Center solutions gives us the ability to advise, design, build, run, optimize and deliver best-in-class CX solutions for our customers."
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 800 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Published: Wednesday, November 10, 2021
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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