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News : Servus Credit Union Earns Top Honours for Customer Service Levels

#contactcenterworld

Edmonton, Alberta, Jan, 2020 -- Servus Credit Union has scored 93% in an index measuring Canadian banking firms for their customer service levels through public customer contact forms and email. This score places Servus at the top of the list, leading more than 25 other Canadian financial institutions.

The Surviscor Service Level Assessment review analyzes 164 service interactions with each banking firm in 2019, looking at a variety of criteria, mainly response times, gathered through mystery shopper interactions.


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"Over the past decade, online access and mobile devices became the new norm for just about everything, but the shift hasn't translated into improved customer service," explained Glenn LaCoste, President of Surviscor in a press release issued by the company last week. "Canadians pay more for services but get less support from financial service firms who promote digital availability while masking deteriorating service responsiveness… We commend Servus Credit Union for maintaining high standards of service and demonstrating a strong commitment to both the existing and potential customer."

"We've always prided ourselves on our member services and we're so pleased to have it validated by a neutral third-party," says Don Norris, Vice President of Marketing & Communications at Servus Credit Union. "We provide our members with an extensive suite of financial fitness tools and are always striving to improve our responsiveness to member questions about our products and services."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Servus Credit Union:
Company LogoAt Servus Credit Union we're building a better world, one member at a time. We've been shaping the financial fitness of Albertans for 80 years with a full line of secure financial services. We help members manage their money wherever they are through 101 branches in 59 communities; online, mobile and telephone banking; and 1900 no-fee ATMs across Canada. We re-invest our profits in our members and the communities we serve.
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Published: Monday, February 3, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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