Edmonton, Alberta, Jan, 2020 -- Servus Credit Union has scored 93% in an index measuring Canadian banking firms for their customer service levels through public customer contact forms and email. This score places Servus at the top of the list, leading more than 25 other Canadian financial institutions.
The Surviscor Service Level Assessment review analyzes 164 service interactions with each banking firm in 2019, looking at a variety of criteria, mainly response times, gathered through mystery shopper interactions.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"Over the past decade, online access and mobile devices became the new norm for just about everything, but the shift hasn't translated into improved customer service," explained Glenn LaCoste, President of Surviscor in a press release issued by the company last week. "Canadians pay more for services but get less support from financial service firms who promote digital availability while masking deteriorating service responsiveness… We commend Servus Credit Union for maintaining high standards of service and demonstrating a strong commitment to both the existing and potential customer."
"We've always prided ourselves on our member services and we're so pleased to have it validated by a neutral third-party," says Don Norris, Vice President of Marketing & Communications at Servus Credit Union. "We provide our members with an extensive suite of financial fitness tools and are always striving to improve our responsiveness to member questions about our products and services."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Servus Credit Union:
At Servus Credit Union we're building a better world, one member at a time. We've been shaping the financial fitness of Albertans for 80 years with a full line of secure financial services. We help members manage their money wherever they are through 101 branches in 59 communities; online, mobile and telephone banking; and 1900 no-fee ATMs across Canada. We re-invest our profits in our members and the communities we serve.
Published: Monday, February 3, 2020
| 3.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall