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News : Servus Credit Union Earns Top Honours for Customer Service Levels

#contactcenterworld

Edmonton, Alberta, Jan, 2020 -- Servus Credit Union has scored 93% in an index measuring Canadian banking firms for their customer service levels through public customer contact forms and email. This score places Servus at the top of the list, leading more than 25 other Canadian financial institutions.

The Surviscor Service Level Assessment review analyzes 164 service interactions with each banking firm in 2019, looking at a variety of criteria, mainly response times, gathered through mystery shopper interactions.

"Over the past decade, online access and mobile devices became the new norm for just about everything, but the shift hasn't translated into improved customer service," explained Glenn LaCoste, President of Surviscor in a press release issued by the company last week. "Canadians pay more for services but get less support from financial service firms who promote digital availability while masking deteriorating service responsiveness… We commend Servus Credit Union for maintaining high standards of service and demonstrating a strong commitment to both the existing and potential customer."

"We've always prided ourselves on our member services and we're so pleased to have it validated by a neutral third-party," says Don Norris, Vice President of Marketing & Communications at Servus Credit Union. "We provide our members with an extensive suite of financial fitness tools and are always striving to improve our responsiveness to member questions about our products and services."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Servus Credit Union:
Company LogoAt Servus Credit Union we're building a better world, one member at a time. We've been shaping the financial fitness of Albertans for 80 years with a full line of secure financial services. We help members manage their money wherever they are through 101 branches in 59 communities; online, mobile and telephone banking; and 1900 no-fee ATMs across Canada. We re-invest our profits in our members and the communities we serve.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Monday, February 3, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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