News : Servus Credit Union Selects Doxim CRM to Deepen Relationships with Members
Markham, ON, Canada, Feb, 2018 -- Doxim, a provider of customer engagement software for the financial services industry, announced that Servus Credit Union has selected Doxim CRM, to combine its product, service and member data into a single, actionable 360º view of the member.
"As we grow, Servus remains committed to listening to our members so we understand their financial goals and help shape their financial fitness so they reach those goals, now and in the years to come" said Jim Dayman, Vice President Direct Banking, at Servus Credit Union. "To help provide an exceptional service experience, we require a framework of processes and technology that empowers our employees to better serve members and predict their needs through a consolidated view of interactions, products, and life stages. Doxim CRM plays an integral role in achieving this vision."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Following their selection process, Servus selected Doxim CRM as it not only met the needs of the Member Relationship Management program, but it also mitigated project risks in terms of budgets, time to market, and member impact.
"We’ve had the pleasure of working with Servus Credit Union for over 10 years now, said Doxim CEO and President, Chris Rasmussen. "That gives us a head start in understanding Servus’s business, complexities and business processes, and its underlying core applications. We are excited to extend our partnership and the adoption of our Customer Engagement Platform with the Servus team by implementing Doxim CRM across more than 100 branches and offices."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Train In Sensitivity
More Editorial From Doxim
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
Published: Tuesday, February 6, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...