News : SESTEK Selected for Membership in Avaya DevConnect Program
Istanbul, Dec 3, 2014 -- SESTEK, a provider of speech technology in Turkey, announces it has been selected by Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance, for membership as a Technology Partner in the Avaya DevConnect program.
SESTEK is the developer of Voice of the Customer, an application family that captures and analyzes data from various interaction channels and contributes to customer satisfaction. As a DevConnect Technology Partner, SESTEK expects to deliver proven interoperability of their solutions with Avaya’s unified communications and contact center portfolios, so that companies can manage their contact center performance effectively and deliver enhanced customer experience.
"Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively," said Prof. Levent Arslan, CEO, SESTEK. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line."
Posted by Veronica Silva Cusi, news correspondent
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SESTEK is a speech and communication technology company operating since 2000 in Turkey with its unique patented technologies, role in university-industry collaboration and strong references from the leading companies of Turkey. SESTEK produces high-tech speech technology solutions which increase the productivity of organizations while reducing their operational costs. By transforming basic speech technologies to effective solutions which address the needs of customer-centric businesses SESTEK helps to improve business performance, enhance customer experience and optimize contact center operation. SESTEK’s state-of-the-art product range includes Voice Biometrics Solutions, Voice of the Customer Solutions, Customer Services Automation Solutions and Productivity & Edutainment Solutions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, December 5, 2014