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News : Sestek Signs MoU to Bring Voice-enabled Technologies on Avaya’s Platforms

#contactcenterworld, @sestek, @Avaya

Bengaluru, India, Dec, 2018 -- Speech-enabled smart technologies company Sestek has signed an agreement with contact center firm Avaya to be its technology partner.

Signed at the Avaya Partner Summit in Dubai, the MoU commits the two companies to explore the uses of Sestek’s technologies on Avaya’s communications platforms. As part of the MoU, Sestek will develop an enhanced application for at least one Avaya platform, to provide customers with an end-to-end solution that addresses a genuine business challenge.

"Our leadership in spaces Voice Biometrics, Speech Recognition, Text-to-Speech, and Conversational AI makes us an ideal Technology Partner for Avaya. Not only does Avaya recognize the importance of voice in the modern communications industry, but the company has made its platforms incredibly friendly to innovative, third-party technology companies. We can’t wait to start building solutions that solve our joint customers’ business challenges," said Prof. Levent Arslan, CEO at Sestek.

"As voice continues to reassert itself as a key customer service channel, we’re excited to see the value that Sestek’s speech-enabled innovations can bring to our communications platforms. As we continue to expand our ecosystem, we’re enabling a simpler delivery mechanism for these disruptive technologies, driving new applications for voice across the customer and employees’ experiences and greater growth opportunities to our channel partners," said Fadi Moubarak, Vice President – Channels, Avaya International

#contactcenterworld, @sestek, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com


About Sestek:
Company LogoSestek is a global technology company helping organizations with Conversational Solutions to be data-driven, increase efficiency and deliver better experiences for their customers. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing and voice biometrics technologies. Sestek helps organizations to; -Increase efficiency and performance -Get insightful data to improve business flows and customer experience -Run more secured and fraud-free operations
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Can You Deliver?

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Published: Tuesday, December 11, 2018

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2021 Buyers Guide Visual Communications

 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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