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News : Sevenoaks Council Contact Centre Trials Longer Phone Access Hours

#contactcenterworld

Sevenoaks, UK, Sept 15, 2021 -- Sevenoaks District Council is trialling a scheme to keep its telephone contact centre open for longer to answer most queries or take payments over the phone.

From Monday, September 13, residents can speak with Sevenoaks District Council by telephone from 7am to 7pm, Monday to Friday, during a trial to make it easier to access services.

Leader of Sevenoaks District Council, Councillor Peter Fleming, said: "Working patterns have changed dramatically over the last two years so we want to make sure our customers can get hold of us at a time that is most convenient to them. We also know that not all our residents are able to access the range of services we have available online. We want to make sure these people have greater opportunity to contact us.

"By extending the opening times of our contact centre, we can answer the majority of our customer’s questions and take most payments. We are doing this on a trial basis to begin with to see how popular the service is with residents and businesses."

To speak to the council, call 01732 227000.

Alternatively, residents can access Council services 24/7 online.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.inyourarea.co.uk


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, September 16, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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