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News : Shandong Unicom Customer Service Expands
Jan 10, 2014 -- Chinese mobile operator Shandong Unicom has placed its third order for a workforce management (WFM) platform from Huawei and Teleopti since 2011.
Teleopti and Huawei have already helped Shandong Unicom to improve service levels and agent shift balance, which have helped Shandong Unicom's customer service to continuously be in the top within the China Unicom group and maintain a high operational level.
Shandong Unicom now wants to make further improvements in performance management, operational KPI's and payroll automation.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Music On Hold
About China Unicom:
Mobile operator in China
About Huawei Technologies Co. Ltd.:
Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
Published: Monday, January 13, 2014