Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Shared Services ‘Saved Councils Money Last Year’
April 28, 2014 -- Council shared service initiatives saved money in the last year as more town halls agreed to work together in areas such as adult social care, school support and back-office functions, figures from the Local Government Association have indicated.
Publishing the latest figures on shared services, the umbrella group said the amount saved had increased in 2013/14 compared to the previous year. There were now 337 councils, or 96% of those in England, involved in 383 shared service arrangements with other authorities or public sector bodies, the LGA stated.
According to the figures published today, the greatest savings have been made through collaboration on environment, waste and transport services since 2012. Shared back-office services have contributed savings, while joint customer facing services has cut costs. The biggest year-on-year increase was in adult services.
Peter Fleming, the LGA’s improvement and innovation board chair, said that, at a time when local government funding was being cut, councils were taking action to save money.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Local Government Association
About Local Government Association:
The Local Government Association (LGA) is the national voice of local government in England and, via the Welsh LGA, in Wales.
Published: Wednesday, April 30, 2014