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News : Sharjah Contact Centre to Serve People 24 Hours

#contactcenterworld

Sharjah, UAE, Nov 5, 2018 -- Sharjah Government Media Bureau unveils Sharjah Contact Centre’s new 24/7 service. As part of the new services, the centre will be tasked to answer calls round the clock from within, as well as outside the country.

The new initiative was announced at a press conference held on Sunday at the Centre’s headquarters in Khorfakkan. Present at the press conference were Sheikh Sultan Bin Ahmed Al Qasimi, Chairman of Sharjah Media Council, Tariq Saeed Allay, Director of the Sharjah Government Media Bureau, and Eng Khalid Omar Al Naqbi, Director of Sharjah Contact Centre, and officials from various Sharjah government entities.

The new service aims at activating communication with the public through different channels, including through the toll-free number, 24 hours a day, using the latest technologies and highest standards of service quality. The initiatives seeks to meet users’ needs by answering their calls and responding to their enquiries about events in Sharjah.


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Speaking on the occasion, Sheikh Sultan Bin Ahmed Al Qasimi said that the 24-hour communication service helps support government entities towards enhancing their communication with the people determining their needs, which reflects on the quality of work in accordance with the directives of His Highness Dr Sheikh Sultan Bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah.

The Chairman of Sharjah Media Council stressed on the keenness of the Sharjah Contact Centre to work, hand in hand, with all government entities in Sharjah to serve their objectives. He pointed to the Centre’s efforts to assist citizens, residents, visitors and tourists and provide all services that reflect the true and positive image of Sharjah.

He called on all government institutions and departments to tap the Centre’s services and cooperate towards the achievement of their goals and dissemination of their information.

Sheikh Sultan Bin Ahmed Al Qasimi lauded the efforts of the Sharjah Contact Centre to establish the Government Information Bank, which includes a detailed list of government services provided by local and federal government entities in Sharjah.

The Chairman of Sharjah Media Council toured the various facilities of Sharjah Contact Centre and praised the efforts of its employees, stressing their role in the achievement of numerous positive outcomes that reflect a positive image of service upgrading programmes in the Emirate.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://gulftoday.ae


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Published: Tuesday, November 6, 2018

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