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News : Sharjah Contact Centre to Serve People 24 Hours

#contactcenterworld

Sharjah, UAE, Nov 5, 2018 -- Sharjah Government Media Bureau unveils Sharjah Contact Centre’s new 24/7 service. As part of the new services, the centre will be tasked to answer calls round the clock from within, as well as outside the country.

The new initiative was announced at a press conference held on Sunday at the Centre’s headquarters in Khorfakkan. Present at the press conference were Sheikh Sultan Bin Ahmed Al Qasimi, Chairman of Sharjah Media Council, Tariq Saeed Allay, Director of the Sharjah Government Media Bureau, and Eng Khalid Omar Al Naqbi, Director of Sharjah Contact Centre, and officials from various Sharjah government entities.

The new service aims at activating communication with the public through different channels, including through the toll-free number, 24 hours a day, using the latest technologies and highest standards of service quality. The initiatives seeks to meet users’ needs by answering their calls and responding to their enquiries about events in Sharjah.


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Speaking on the occasion, Sheikh Sultan Bin Ahmed Al Qasimi said that the 24-hour communication service helps support government entities towards enhancing their communication with the people determining their needs, which reflects on the quality of work in accordance with the directives of His Highness Dr Sheikh Sultan Bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah.

The Chairman of Sharjah Media Council stressed on the keenness of the Sharjah Contact Centre to work, hand in hand, with all government entities in Sharjah to serve their objectives. He pointed to the Centre’s efforts to assist citizens, residents, visitors and tourists and provide all services that reflect the true and positive image of Sharjah.

He called on all government institutions and departments to tap the Centre’s services and cooperate towards the achievement of their goals and dissemination of their information.

Sheikh Sultan Bin Ahmed Al Qasimi lauded the efforts of the Sharjah Contact Centre to establish the Government Information Bank, which includes a detailed list of government services provided by local and federal government entities in Sharjah.

The Chairman of Sharjah Media Council toured the various facilities of Sharjah Contact Centre and praised the efforts of its employees, stressing their role in the achievement of numerous positive outcomes that reflect a positive image of service upgrading programmes in the Emirate.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://gulftoday.ae


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Tuesday, November 6, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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