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#contactcenterworld, @sharpentech
Indianapolis, IN, USA, March, 2020 -- As more and more employees are being ordered to shelter-in-place and work from home, Sharpen Technologies, an omnichannel cloud contact center platform, announced the launch of the Sharpen Quick Start program to enable businesses and nonprofits -- stuck with legacy technology that can’t support work-at-home (WAH) agents -- to quickly take advantage of the cloud.
"Sharpen has been supporting WAH agents for years. It’s what we’re built for," said CEO Bill Gildea. "Sharpen Quick Start keeps agents healthy and employed and businesses running at a time when the success of a contact center has never been more linked with a company’s continuing operations and bottom line."
"With businesses and nonprofits increasingly moving to WAH models, the adoption of commoditized unified communications, collaboration, and video solutions are frankly quite easy," notes Gildea. "However, standing up a remote contact center is another issue. We’re offering Sharpen Quick Start to remove both the technical and operational barriers to a WAH environment. Partnering with these organizations gives agents and supervisors the tools to thrive in any setting." More information about getting started can be found here.
#contactcenterworld, @sharpentech
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Sharpen:
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
Published: Monday, March 23, 2020
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