Indianapolis, IN, USA, Oct 22, 2019 - Sharpen Technologies, developers of an agent-first omnichannel cloud contact center platform, has been recognized for its cloud-native platform, targeted training tools, reporting, analytics and omnichannel environment in the just released Frost & Sullivan’s Contact Center Buyers Guide, North America, 2019. The guide highlights Sharpen’s "dramatic ROI," "out-of-the-box integrations with Salesforce, Zendesk and ServiceNow" and "powerful reporting and analytics tools."
"Companies that are looking for intuitive, engaging tools to help agents more easily work in an omnichannel environment would do well to shortlist Sharpen," states Frost & Sullivan. "It’s simple and easy-to-use tools and features such as in-line training help to keep workers engaged with minimal disruption." The guide also emphasizes Sharpen’s proven value, noting it "offers demonstrable value backed by multiple customer use cases showing improved agent experience, dramatic ROI and increased CSAT scores."
"We’re excited by Frost & Sullivan’s guide because the trends it cites reinforce our core value proposition, which is a laser focus on agent engagement," said Bill Gildea, CEO for Sharpen. "This focus takes many forms--from our intuitive, omnichannel agent interface to our real-time metrics that enable supervisors to tailor 'in the moment' training. For us, ensuring the best customer experience and most efficient contact center operation starts with our agent-first focus."
Posted by Veronica Silva Cusi, news correspondent
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
Published: Thursday, October 24, 2019
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