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News : Sharpen Signs Master Agent Agreement with PlanetOne

#contactcenterworld, @sharpentech, @planetonecomm

Indianapolis, IN, USA, Oct 19, 2021 -- Sharpen Technologies, developers of the agent-first, omnichannel, cloud contact center platform, signed a Master Agent Agreement with PlanetOne, an IT channel business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. With the agreement, PlanetOne’s growing nationwide network of agents and channel partners can now access and sell Sharpen’s CCaaS contact center solution built for the mid-market.

"Along with providing hard-dollar ROI, we’ve built Performance Tiles into our core contact center platform," said Joe Davis, Sharpen’s Director of Channel & Partnerships. "Although performance management products have been available in the contact center for the past five years or so, they’ve traditionally come as an expensive add-on from specialty vendors who host a bolt-on integration. Given the cost and complexity of those integrations, it’s been an unreachable standard for small to mid-sized contact center operations. Until now. Sharpen includes it in their core license at no additional cost—a great solution for the businesses PlanetOne and their partners serve."

"With organizations shifting to hybrid work and work-from-anywhere environments, call centers need the right technology in place to provide a fast, personalized and consistent customer experience, regardless of when or where their agents are working from," said Karie Atwood, Vice President of Supplier Management, PlanetOne. "Sharpen’s innovative CCaaS platform is a built-in-the-cloud, omnichannel solution that provides a tremendous amount of features and functionality tailored to meet the evolving needs of modern call center operators. PlanetOne is proud to be signing on as one of Sharpen’s Master Agents, and we look forward to leveraging their solutions to help our partners take advantage of the growing opportunity to help their clients improve the call center experience."

#contactcenterworld, @sharpentech, @planetonecomm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About SharpenCX:
Company LogoSharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
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About PlanetOne Communications :
Company LogoFounded in 1992, PlanetOne is a provider of voice, data, conferencing, hosted PBX technology and wireless solutions.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, October 20, 2021

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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