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News : Sharpen Signs Master Agent Agreement with PlanetOne

#contactcenterworld, @sharpentech, @planetonecomm

Indianapolis, IN, USA, Oct 19, 2021 -- Sharpen Technologies, developers of the agent-first, omnichannel, cloud contact center platform, signed a Master Agent Agreement with PlanetOne, an IT channel business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. With the agreement, PlanetOne’s growing nationwide network of agents and channel partners can now access and sell Sharpen’s CCaaS contact center solution built for the mid-market.

"Along with providing hard-dollar ROI, we’ve built Performance Tiles into our core contact center platform," said Joe Davis, Sharpen’s Director of Channel & Partnerships. "Although performance management products have been available in the contact center for the past five years or so, they’ve traditionally come as an expensive add-on from specialty vendors who host a bolt-on integration. Given the cost and complexity of those integrations, it’s been an unreachable standard for small to mid-sized contact center operations. Until now. Sharpen includes it in their core license at no additional cost—a great solution for the businesses PlanetOne and their partners serve."

"With organizations shifting to hybrid work and work-from-anywhere environments, call centers need the right technology in place to provide a fast, personalized and consistent customer experience, regardless of when or where their agents are working from," said Karie Atwood, Vice President of Supplier Management, PlanetOne. "Sharpen’s innovative CCaaS platform is a built-in-the-cloud, omnichannel solution that provides a tremendous amount of features and functionality tailored to meet the evolving needs of modern call center operators. PlanetOne is proud to be signing on as one of Sharpen’s Master Agents, and we look forward to leveraging their solutions to help our partners take advantage of the growing opportunity to help their clients improve the call center experience."

#contactcenterworld, @sharpentech, @planetonecomm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About SharpenCX:
Company LogoSharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
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About PlanetOne Communications :
Company LogoFounded in 1992, PlanetOne is a provider of voice, data, conferencing, hosted PBX technology and wireless solutions.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Wednesday, October 20, 2021

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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